Privacy Policy

This Privacy Policy describes how Jili AA ("we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "your") who access or use the Jili AA platform, including the website at jili-aa.net and the Jili AA mobile application.

Jili AA is committed to protecting the privacy and personal data of all users in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our obligations as a personal information controller seriously.

By registering for an account, accessing the Platform, or otherwise providing your personal information to Jili AA, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the Jili AA platform.

Jili AA collects the following categories of personal data, depending on how you interact with the Platform:

Jili AA collects personal data through the following methods:

• Direct Submission: Information you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 7 for more details on our use of cookies.
• Third-Party Sources: In certain circumstances, Jili AA may receive data about you from third parties, including payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and analytics partners. Data received from third parties is handled in accordance with this Privacy Policy.
• Device Permissions: If you use the Jili AA mobile application, we may collect data from your device subject to the permissions you grant, such as device identifiers and push notification tokens.

Jili AA uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your Jili AA account, including verifying your identity and age (21+ requirement), processing login requests, and enabling account security features.
• Transaction Processing: To process deposits, withdrawals, and bonus credits through approved Philippine payment channels including GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and reporting obligations to relevant regulatory authorities.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and fulfill our duty of care to players under our Responsible Gaming Policy.
• Platform Improvement: To analyze usage patterns, diagnose technical issues, conduct A/B testing, and improve the overall performance, security, and user experience of the Jili AA platform.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide assistance through our 24/7 support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.

Jili AA processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and applicable Philippine regulations:

• Consent: Where you have given clear, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or enabling optional platform features.
• Contractual Necessity: Where processing is necessary to perform our obligations under the Terms and Conditions you have agreed to, including account management, transaction processing, and service delivery.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, tax obligations, and regulatory reporting duties.
• Legitimate Interests: Where processing is necessary for Jili AA's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.

Jili AA does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Financial data is shared with approved payment service providers (including GCash, PayMaya, and partner banks) solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Identity and document data may be shared with third-party KYC and age verification service providers to fulfill our legal obligations and verify player eligibility.
• Fraud Prevention and Security Services: Technical and usage data may be shared with fraud detection and cybersecurity service providers to protect the integrity of the Platform and prevent financial crime.
• Regulatory and Law Enforcement Authorities: Jili AA may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
• Technology and Infrastructure Providers: Data may be processed by third-party cloud hosting, analytics, and software providers engaged by Jili AA to operate the Platform. All such providers are contractually bound to process data only on Jili AA's instructions and in accordance with applicable data protection law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of Jili AA's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

Jili AA uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and previously entered information, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the Platform, including pages visited, time spent, and navigation paths. This data helps Jili AA improve the platform experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Jili AA platform. For more information on managing cookies, refer to your browser's help documentation.

Jili AA retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with Jili AA, plus a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a specific legal obligation or regulatory directive.
• Support Communications: Customer support records are retained for up to three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which your data will be suppressed from marketing lists.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with Jili AA's data disposal procedures.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by Jili AA:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data Jili AA holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by Jili AA. You can update basic account information directly through your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to Jili AA's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on Jili AA's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe Jili AA has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The Jili AA platform is strictly intended for adults aged 21 years and above. Jili AA does not knowingly collect, process, or store personal data from individuals under the age of 21.

If Jili AA becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be voided.

Jili AA implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the Jili AA platform is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data is restricted to authorized Jili AA personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Secure Payment Processing: All financial transactions are processed through PCI-DSS compliant payment gateways. Jili AA does not store full payment card numbers or e-wallet PINs on its servers.
• Regular Security Audits: Jili AA conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security risks.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, Jili AA will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay.

While Jili AA takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Platform at your own risk with respect to factors outside our reasonable control.

The Jili AA platform may contain references to third-party services, such as payment processors and game providers. These third parties operate under their own privacy policies, which are independent of this Privacy Policy.

Jili AA is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Jili AA platform.

Jili AA reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will notify registered users through the Platform, by email, or through an in-app notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Jili AA platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with any changes to this Privacy Policy, you must stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Jili AA handles your personal data, please reach out to us through any of the following channels:

• Live Chat: Available 24/7 through your Jili AA account dashboard — the fastest way to get a response.
• Email: [email protected] — for detailed privacy inquiries and data rights requests.
• Support Page: Visit our Support page for all available contact options.

For formal data rights requests, please include your full name, registered email address, and a clear description of your request. Jili AA will acknowledge receipt of your request within five (5) business days and provide a full response within thirty (30) days.

If you are not satisfied with Jili AA's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.