Jili AA FAQ —
Quick Answers, No Hassle

You must be at least 21 years old to register and play on Jili AA. This is in line with Philippine gambling regulations under PAGCOR. We take age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. Please play responsibly and visit our Responsible Gaming page for more information.

No. Each player is allowed only one Jili AA account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the Login page or contact our support team.

Account verification (KYC) is required before your first withdrawal. You'll need to submit a valid government-issued ID — a Philippine passport, driver's license, SSS ID, or UMID are all accepted. Upload clear photos of the front and back of your ID through the verification section in your account dashboard. Verification is typically completed within 24 hours on business days.

Go to the Login page and click "Forgot Password." Enter the mobile number or email address linked to your account and we'll send you a reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our support team through the live chat in your account or visit the Support page.

You can update most personal details — like your email address, mobile number, and preferred language — directly from your account profile settings. For changes to your registered name or date of birth, you'll need to contact our support team and provide supporting documentation. These fields are tied to your KYC verification, so changes require manual review to prevent fraud.

If you wish to close your account, contact our support team via live chat or email. Before closure, make sure to withdraw any remaining balance. If you're closing your account for responsible gaming reasons, we strongly recommend using our self-exclusion tools first — visit our Responsible Gaming page to learn more. Self-exclusion can be set for a defined period without permanently closing your account.

Jili AA supports the most popular payment methods used by Filipino players:

• GCash — instant deposits, most widely used
• PayMaya (Maya) — instant deposits
• BPI Online Banking — typically 5 minutes
• BDO Online Banking — typically 5 minutes
• Metrobank Online — typically 10 minutes

All transactions are processed in Philippine Peso (₱). We do not accept cryptocurrency at this time.

The minimum deposit on Jili AA is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱200. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional verification steps as part of our anti-money laundering compliance procedures.

GCash deposits on Jili AA are processed instantly in most cases — your balance should update within seconds of completing the transaction. If your deposit hasn't reflected after 5 minutes, check that the transaction was successful on your GCash app first. If GCash shows the payment as completed but your Jili AA balance hasn't updated, contact our support team with your GCash transaction reference number and we'll resolve it promptly.

Jili AA does not charge any fees on deposits. However, your payment provider (GCash, PayMaya, or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking your e-wallet or bank's fee schedule before depositing. The amount credited to your Jili AA account will always match the amount received by our payment processor.

First, check your GCash or bank app to confirm whether the money was actually deducted. If it was deducted but your Jili AA balance didn't update, don't attempt the deposit again — contact our support team immediately with your transaction reference number, the amount, and the time of the transaction. If the payment was not deducted, the deposit simply failed on the payment gateway side and you can try again safely.

No. Jili AA requires that all deposits come from a payment account registered in your own name. Depositing from a third-party account is a violation of our Terms & Conditions and may result in account suspension. This policy exists to protect players from fraud and to comply with anti-money laundering regulations. If you don't have a GCash account yet, you can register one for free through the GCash app — it only takes a few minutes.

Log in to your account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account is fully verified (KYC complete) before requesting a withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same account you used for your most recent deposit.

Withdrawal processing times on Jili AA vary by method:

• GCash / PayMaya — typically within 15–30 minutes
• BPI / BDO — 1–3 business hours
• Metrobank — up to 24 business hours

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may require additional verification and can take up to 24 hours.

The minimum withdrawal amount on Jili AA is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals (above ₱100,000) may require additional processing time and documentation as part of standard compliance checks.

Common reasons for withdrawal rejection include: incomplete KYC verification, active bonus wagering requirements not yet met, withdrawal amount below the minimum threshold, or a mismatch between your registered name and the name on your payment account. Check your account notifications for the specific reason. If you're unsure, contact our support team — we'll explain exactly what's needed to complete your withdrawal.

Yes, you can cancel a pending withdrawal request from the Cashier section of your account as long as it hasn't been processed yet. Once a withdrawal is marked as "Processing" or "Completed," it cannot be reversed. If you cancel a withdrawal, the funds are returned to your Jili AA account balance immediately and you can use them to continue playing or submit a new withdrawal request.

Jili AA offers over 1,200 games across multiple categories:

• Crash Games — Aviator, Slide, Rugby, and more
• Slot Games — Fortune Mouse, Dragon Fortune, Lucky Clover, and 800+ more
• Live Dealer — MG Live Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo
• Fishing Games — Fishing Yi Lu Fa, Ocean King, Deep Sea Hunter

New games are added regularly. Check the Games page for the full library.

All Jili AA games use a certified Random Number Generator (RNG) that has been independently audited by third-party testing laboratories. The RNG ensures that every spin, card draw, and crash multiplier is completely random and cannot be predicted or manipulated. RTP (Return to Player) percentages are published on each game's information page so you always know the theoretical payout rate before you play.

RTP stands for Return to Player — it's the percentage of total bets a game pays back to players over a large number of rounds. For example, a slot with 96.7% RTP will theoretically return ₱96.70 for every ₱100 wagered over time. A higher RTP means better long-term value for players. On Jili AA, most games have RTPs between 96% and 99.5%, which is competitive compared to land-based casinos in Manila or Cebu. RTP is a long-term statistical average, not a guarantee for any single session.

Some Jili AA games offer a demo or free-play mode that lets you try the game mechanics without using real money. Demo mode is available for most slots and crash games. Live dealer games and fishing games require a real-money balance to play. To access demo mode, simply click on a game and look for the "Try Demo" option before selecting "Play for Real." Note that winnings in demo mode cannot be withdrawn.

If your connection drops mid-game, Jili AA's system saves your game state automatically. When you reconnect and reopen the game, it will resume from where it left off. For crash games like Aviator, if you had an active bet when the connection dropped, the round will have continued on the server — your bet outcome (win or loss) will be recorded and reflected in your balance when you reconnect. If you believe a disconnection caused an incorrect result, contact our support team with the game round ID.

New players on Jili AA can take advantage of a welcome bonus on their first deposit. The specific bonus amount and terms are displayed on the promotions page inside your account after registration. Bonuses are credited automatically when you make a qualifying deposit. Keep in mind that welcome bonuses come with wagering requirements — you'll need to wager the bonus amount a set number of times before it can be withdrawn as cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while live dealer games may contribute less. Check the specific bonus terms in your account for exact contribution rates.

Yes, all Jili AA bonuses have an expiry period. Most welcome and reload bonuses expire within 7 to 30 days of being credited, depending on the specific promotion. If you don't meet the wagering requirements within the validity period, the bonus and any winnings generated from it will be forfeited. The expiry date and remaining wagering progress are always visible in the Bonuses section of your account dashboard.

Yes. Jili AA regularly runs promotions for existing players, including reload bonuses, cashback offers on live dealer losses, free spins on featured slots, and multiplier boosts during major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Promotions are announced via push notifications on the Jili AA app and through the promotions section in your account. Make sure your notification settings are enabled so you don't miss out.

The Jili AA app is available for both Android and iOS devices. Visit the App page on our website to get the download link. Android users can download the APK directly — you may need to enable "Install from unknown sources" in your phone settings. iOS users can install the app via the Safari browser using the "Add to Home Screen" option. The app is free to download and gives you access to all 1,200+ games, faster loading, and push notifications for promotions.

Yes. The official Jili AA app is safe and only available through the download link on our official website at jili-aa.net. Never download the app from third-party websites or unofficial sources — these may contain malware or modified versions designed to steal your account credentials. The official app is regularly updated and scanned for security vulnerabilities. If you're unsure whether you have the official app, uninstall it and re-download from the App page.

Jili AA uses 256-bit SSL encryption on all data transmitted between your device and our servers — the same standard used by major banks. Your financial information is never stored on our servers in plain text. We also use two-factor authentication (2FA) for account logins, and our payment processing partners are PCI-DSS compliant. For more details on how we handle your data, read our Privacy Policy.

If you suspect unauthorized access to your account, act immediately:

• Change your password right away from the Login page
• Enable two-factor authentication if not already active
• Contact our support team via live chat to flag the account for review
• Check your transaction history for any unauthorized deposits or withdrawals

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the issue is resolved.